100% Customer Satisfaction Guarantee
Refund & Returns Policy
We stand behind the superior quality, potency, and freshness of every Silly Dots product with our 30-day customer assurance policy.
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30-Day Money-Back Guarantee
If you are not completely satisfied with your Silly Dots order for any reason, contact our support team within 30 days of delivery for a replacement or full refund.
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Guaranteed Free Reshipment
If your parcel is lost, delayed beyond carrier limits, or damaged in transit, we will immediately dispatch a priority stealth reshipment at zero additional cost to you.
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Fast Return Processing
Approved refunds are processed back to your original payment method (or crypto wallet / store credit) within 24 to 48 hours of claim approval.
How to Initiate a Return or Replacement
- Email Support: Send an email to [email protected] with your 4-digit Order ID and a brief description of the issue.
- Review & Authorization: Our support desk reviews claims within 1–2 hours and issues an RMA (Return Merchandise Authorization) number.
- Resolution: Receive your expedited replacement tracking number or refund confirmation immediately upon processing.